This course is for anyone who wants to learn strategies that affect the emotional and psychological aspects of negotiation.
• All sessions are 75 minutes in length.
• Each session is live and recorded for those who are unable to attend at the designated times.
• This course is offered multiple times throughout the year.
Course Overview
Session One: Advanced Emotional Intelligence Strategies
• Surprising Personality characteristics of successful negotiators
• Advanced Probing to go from a good negotiation outcome to a fantastic negotiation outcome
• The role of ‘Ego Needs’ when planning
Session Two: Stop Triggers in their tracks
• Take control of your emotions by stopping triggers before they occur
• Recognize “shadow language”- aimed at making you the problem and manipulating you to say “yes” to their demands
• Override and reverse triggers to create more joy
Session Three: Managing Hardball and Aggressive Negotiators
• Recognize aggressive, demanding behavior
• Set the stage to stop hardball behavior before it starts
• Stop aggressive and hardball negotiation tactics
Session Four: Neutralizing the Shadow Shark (especially relevant professional women leaders)
• Shadow sharks put you on the defensive when negotiating to gain an unfair advantage
• Five steps to stop a shadow shark in their tracks
Session Five: Conflict Resolution Styles and how and when to use them?
• Learn the four systems of managing disagreements and negotiating
• Uncover your conflict resolution superpower and challenges with a self-test inventory
• Strategies for improving your ability to manage disagreements in different situations
Session Six: How to know if someone is lying and how to read non-verbal signs?
• Strategies to decipher the signs of dishonesty
• Test your ability to read non-verbal messages
• Learn how to read the non-verbal signs and send the right non-verbal messages
