Curiosity or Probing is the best initial response to a “no” when negotiating an agreement.
When you hear a “no” to your offer, ask an open-ended question that explores the motivation behind their “no.”
This will keep the conversation moving forward and side-step a potential win-lose outcome.
Why not?
What will turn your “no” to “yes”?
Where can you be flexible?
What will persuade you to say “yes”?
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https://castlenegotiations.com/fluency-overview